Terms of service


These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for the use of the services (hereinafter referred to as the “Service”) provided on this website by Virgo Inc. (hereinafter referred to as the “Company”).

Registered users of the Service (hereinafter referred to as “Users”) shall use the Service in accordance with these Terms.

 

Article 1 (Application)

These Terms shall apply to all relationships between the User and the Company in connection with the use of the Service.

 

Article 2 (User Registration)

  1. User registration is completed when a person wishing to register applies for registration in the manner prescribed by the Company and the Company approves such application. The Company may refuse to approve an application for registration if it determines that the applicant falls under any of the following, and is under no obligation to disclose the reasons:

    1. If false information is submitted at the time of registration

    2. If the applicant has already been registered as a User and applies for registration again

    3. If the applicant has previously violated these Terms and is applying for re-registration

    4. In any other case where the Company deems the registration inappropriate

  1. If there are any changes to the registered information, the User shall promptly notify the Company of such changes in the manner prescribed by the Company. Even if such changes are registered, any transactions already processed prior to the registration of changes will be handled based on the information registered before such changes.

Article 3 (Management of User ID and Password)

Users shall be responsible for managing their User ID and password for the Service.

Users shall not, under any circumstances, transfer or lend their User ID or password to any third party. If the combination of User ID and password matches the registered information and a login is made, the Company will regard such use as made by the User who owns that User ID.

 

Article 4 (Purchase of Products, etc.)

  1. Users may purchase products and services handled by the Company (hereinafter referred to as “Products, etc.”) via the Service.

  2. Users who wish to purchase Products, etc. shall apply for purchase in accordance with the procedures separately prescribed by the Company.

  3. Upon such application, the User shall confirm the shipping address, order details, etc. entered and registered by the User, and click the order confirmation button. When the Company sends an email acknowledging receipt of the order, a sales contract for the relevant Products, etc. shall be deemed concluded between the User and the Company.

  4. Users acknowledge in advance that delivery may be delayed or orders may be cancelled due to stock shortages or other reasons.

Article 5 (Subscription Purchases)

  1. Users may use a subscription service (hereinafter referred to as “Subscription”) for certain Products, etc., whereby such Products, etc. are purchased on a recurring basis.

  2. In some cases, Users may purchase Products, etc. at a special price for the initial purchase under a Subscription plan. Such special price is limited to one time per User per Product and one time per registered address. If the address registered by the User has already been registered by another User, the special price will not apply. If the same User makes multiple subscription orders, or if a User places a subscription order using an address already registered by another User, the Company may charge the difference between the special price and the regular sales price.

  3. If the User wishes to cancel the Subscription mid-term, the User shall contact the Company via the inquiry form or by the method specified within the Service no later than 10 days prior to the next scheduled shipment date indicated on the statement (or by the preceding business day if such date falls on a non-business day).

  4. Certain Subscriptions may have a minimum number of purchase cycles. Details on required purchase cycles, total payment amounts, and conditions for mid-term cancellation are listed on each Product page and on the order confirmation screen (or within the purchase form and after entry of customer information for chat-based purchase forms). Users must review these details before placing an order.

  5. For Products explicitly labeled with a “Money-Back Guarantee” under a Subscription, Users may return the Product within the specified return period after shipment if all of the conditions (5.1) through (5.3) below are met. Please note that when making a return under such guarantee, the Company may ask for the reason for dissatisfaction for the purpose of improving product quality. (If the quantity of returned Products, etc. differs from that originally shipped, the return may not be accepted. Returned Products, etc. will not be sent back to the User.)

    1. The return pertains to the initial purchase under the Subscription.

    2. The User contacts the Company by phone within the specified return period after shipment of the initial purchase.

    3. The Product and the purchase statement are enclosed together when returned.

  6. After contacting the Company by phone, the User shall promptly return the Product and the purchase statement to the Company.

Article 6 (Returns Due to User’s Convenience)

As a general rule, returns or exchanges of Products, etc. due to the User’s personal reasons, or for Products, etc. that meet the Company’s sales standards, shall not be accepted.

Article 7 (Returns Due to Defects in Products, etc.)

If a Product purchased from the Company has defects or faults, the Company will exchange such Product, etc. if all of the conditions (1) and (2) below are met. However, if the Company is unable to provide a replacement, it will refund the amount equivalent to the purchase price of the Product, etc.

  1. The User notifies the Company of the defects or faults within 7 days of receipt of the Product by the method specified by the Company.

  2. After such notification, the User promptly returns the Product, etc. to the address specified by the Company (return shipping costs will be borne by the Company).

Article 8 (Non-Delivery of Products, etc.)

The Company shall not be liable for undelivered Products, etc. if the cause is incomplete or incorrect address registration (including cases where the User has not notified a change of address after moving). In cases where the address is correct, cancellations or reshipment due to non-delivery will only be accepted within 30 days from the shipping date.

Article 9 (Purchase by Minors)

  1. Minors who wish to purchase Products, etc. must obtain the consent of their legal guardian or other statutory representative (hereinafter, “Legal Representative”).

  2. If a minor purchases Products, etc. by falsely claiming to have obtained the consent of a Legal Representative, or by falsely representing themselves as an adult, or otherwise engaging in fraudulent acts to appear capable under the Civil Code, neither the minor nor the Legal Representative may rescind the purchase.

  3. If a User who was a minor at the time of using the Service subsequently reaches the age of majority and continues to use the Service, or if the Company inquires of the Legal Representative whether to ratify use of the Service and no reply is received, such use shall be deemed to have been ratified for all purposes.

Article 10 (Prohibition of Resale and Resold Products)

  1. The Company strictly prohibits the purchase of Products, etc. for the purpose of resale.

  2. If the Company suspects that a User is in violation of the preceding paragraph, it may, at its discretion, place the order on hold or cancel the shipment of Products, etc., prior to dispatch. The Company may also contact the registered telephone number for verification regarding the order.

  3. If the User causes damage to the Company through resale, the User shall compensate the Company for any and all such damage.

  4. The Company makes no warranty whatsoever regarding the quality, value, or safety of resold Products, etc., and assumes no liability for any damage arising from the use of such resold Products, etc.

Article 11 (Prohibited Acts)

  1. When using the Service, Users shall not engage in any of the following acts, or any acts that the Company deems equivalent:

    1. Acts that violate laws or regulations, or are related to criminal activities

    2. Acts of fraud or threats against the Company, other Users, or third parties

    3. Acts that are contrary to public order and morals

    4. Acts that infringe on intellectual property rights, portrait rights, privacy, honor, or other rights or interests of the Company, other Users, or third parties

    5. Sending or posting inappropriate information via the Service to the Company or other Users

    6. Overloading the network or systems of the Service or otherwise interfering with its operation

    7. Unauthorized access to, or attempts to access, the Company's networks or systems

    8. Unauthorized use of another User’s ID or password

    9. Advertising, solicitation, or commercial activities on the Service without the Company’s prior consent

    10. Collecting information about other Users of the Service

    11. Acts that cause disadvantage, damage, or discomfort to the Company, other Users, or third parties

    12. Purchasing Products, etc. for the purpose of resale

    13. Providing benefits to antisocial forces

    14. Any other acts deemed inappropriate by the Company

  2. If the Company or any third party suffers damage due to a User’s violation of the preceding paragraph, the User shall compensate the damaged party for such damage, including reasonable legal fees.

Article 12 (Suspension of the Service)

  1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if it determines that any of the following events occur:

    1. Maintenance, inspection, or updates of the computer systems related to the Service

    2. If provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters

    3. If computers or communication lines are stopped due to accidents

    4. If provision of the Service becomes impossible due to laws or measures based thereon

    5. In any other case where the Company deems it necessary to temporarily suspend the Service for operational or technical reasons

  2. The Company shall not be liable for any disadvantage or damage incurred by Users or third parties due to the suspension or interruption of the Service.

Article 13 (Usage Restrictions and Deregistration)

  1. The Company may, without prior notice, restrict a User’s use of all or part of the Service, or delete the User’s registration, if any of the following events occur:

    1. If the User violates any of these Terms

    2. If it is found that the registered information contains false statements

    3. If the User fails to pay or delays payment of purchase fees, or if the credit card registered for the Service is suspended

    4. If the User’s registered phone number, email address, or address becomes invalid or unreachable

    5. In any other case where the Company deems the User’s use of the Service inappropriate

  2. The Company shall not be liable for any damage caused to the User due to actions taken under this Article.

Article 14 (Intellectual Property Rights)

All intellectual property rights, including but not limited to copyright (including the rights set forth in Articles 27 and 28 of the Copyright Act), patent rights, utility model rights, design rights, and trademark rights, as well as all other rights in any text, illustrations, photographs, videos, programs, and other content on or relating to the Service (collectively, “Intellectual Property Rights”), belong to the Company or third parties holding such rights. Users shall not acquire any rights in such content and must not reproduce, modify, publicly transmit, sell, or otherwise infringe upon such rights without the permission of the rights holder.

Article 15 (Copyright in User-Generated Content)

  1. Copyright (including the rights under Articles 27 and 28 of the Copyright Act) and all other rights to any text, images, or other content posted, submitted, or edited (hereinafter, “User Content”) by Users in connection with Products or the Service shall be deemed transferred to the Company free of charge at the time such User Content is created. The Company and any licensees of the Company may use such User Content without restriction.

  2. Users agree not to exercise any moral rights (including the right of publication, right to attribution, and right to integrity) with respect to such User Content against the Company or its licensees.

Article 16 (Compensation for Damages)

If the Company suffers any damage (including reasonable legal fees) due to a User’s violation of these Terms, the User shall compensate the Company for such damage immediately upon the Company’s request.

Article 17 (Handling of Personal Information)

  1. Handling of information related to Users by the Company shall be subject to the Company’s separate Privacy Policy. Users agree that the Company will handle their information in accordance with such Privacy Policy.

  2. The Company may use information provided by Users or collected by the Company to the extent necessary for the smooth operation, provision, and improvement of the Service.

  3. The Company may process information related to Users in a form that does not identify individuals and may use such statistical data for its own purposes or provide and disclose it to third parties. Users shall not object to such use.

Article 18 (Changes to Service Content)

The Company may change the contents of the Service or discontinue the provision of the Service without prior notice to Users, and shall not be liable for any damage incurred by Users as a result thereof.

Article 19 (Amendments to the Terms)

  1. The Company may, at its discretion, amend these Terms.

  2. When the Company amends these Terms, it shall notify Users of the amended content in a manner it deems appropriate, including but not limited to posting on this website.

  3. If, after such notification, the User uses the Service, the User shall be deemed to have agreed to the amended Terms.

Article 20 (Notices and Communications)

Any notices or communications between the User and the Company shall be made by the methods prescribed by the Company.

Article 21 (Prohibition of Assignment of Rights and Obligations)

Users may not assign or pledge their contractual position under these Terms, or any rights or obligations hereunder, to any third party without the prior written consent of the Company.

Article 22 (Governing Law and Jurisdiction)

1. These Terms shall be governed by and construed in accordance with the laws of Japan.

2. Any disputes arising out of or in connection with the Service shall be submitted to the exclusive jurisdiction of the Osaka District Court as the court of first instance.